Privacy Policy
Introduction
Cotswold Roofing & Guttering (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at cotswoldroofingandguttering.co.uk or use our services. By using our website, you agree to the collection and use of information as described in this policy.
For the purposes of data protection law, Cotswold Roofing & Guttering is the data controller. We are based in Cheltenham, Gloucestershire.
Information We Collect
We may collect the following types of personal information:
Information You Provide to Us
When you fill in our contact form, request a quote, or communicate with us by telephone or WhatsApp, we may collect your name, telephone number, email address, property address, postcode, and details about the roofing, guttering, or fascia and soffit work you require.
Information Collected Automatically
When you visit our website, we may automatically collect technical information including your IP address, browser type and version, operating system, referring website, pages visited, time spent on each page, and the date and time of your visit. This information is collected through cookies and similar technologies. Please refer to our Cookie Policy for further details.
How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your enquiries and provide you with quotations for our roofing, guttering, and fascia and soffit services.
To carry out the work you have requested and manage our relationship with you as a customer.
To communicate with you about your project, including scheduling appointments and providing updates on work in progress.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal information:
Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as submitting an enquiry through our contact form.
Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract, such as providing a quotation.
Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights do not override those interests. This includes improving our services and website.
Legal obligation: Where processing is necessary for us to comply with a legal obligation.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
With trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
Where we are required to do so by law, regulation, or legal proceedings.
To protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data submitted through our contact form is retained for up to 12 months. Customer records related to completed work are retained for up to 7 years to comply with legal and warranty obligations.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Our website uses SSL encryption to protect data transmitted between your browser and our server. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
Right of access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to data portability: You have the right to request that we transfer your personal information to another organisation or directly to you, where technically feasible.
Right to object: You have the right to object to the processing of your personal information where we are relying on legitimate interests as our legal basis.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.
Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us by filling in our online contact form or by calling us on 01242 361 626.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
This Privacy Policy was last updated on 23 March 2026.